TERMS & CONDITIONS
SHIPPING POLICY
All the shippings are handled by FedEx. All of the orders received on a business day will be shipped the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. Expected delivery time is 3-5 business days, however, we cannot guarantee when an order will arrive. We will provide you with a tracking code, so you will be able to track your product and know its current location. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Delivery time may vary if the purchase has to be evaluated by the anti-fraud department.
RETURN & EXCHANGE POLICY
We will gladly accept the return of products that are defective due to defects in the manufacturing for 10 days from the day we send the product.
If you are not satisfied with the product, you can request to return the product to us for refund or exchange within 10 days after the product was sent, provided that the product has not been installed/used and that the protective cover on the double-sided tape has not been peel off. The product to be returned or exchanged needs to be in new condition without any blemishes. De Wolfe Luxury Walls reserves the right to return the product to Customer if the product is not in the new condition. The customer pays the shipping fees to return the product plus the shipping costs that De Wolfe has spent when the product was sent to the customer.
Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 10 days from the day we send the product. We will be paying for the return shipping fees if it is the fulfillment mistakes that we made.
To request a return or exchange, please contact us through the contact form or email address dewolfe@dewolfewalls.com
PAYMENT OPTIONS
We accept Paypal, Visa, Mastercard, American Express, Discover and Union Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order. We only ship to the billing address of the credit card/Paypal. If billing address and shipping address do not match, please contact us before placing an order.
PRIVACY
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials, and new products. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name and email address. If you win, we will send the email address to notify you that you have won the contest. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials, and new products. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.